Orders & Returns

Thank you for shopping at our webshop. We strive to ensure that our customers are satisfied with their purchases. However, if you are not completely satisfied with your purchase, we offer a comprehensive return policy to make sure that you are satisfied.

How can I place an order?

Shopping on our webshop is simple and easy! Just follow these steps:

Browse our selection and add the item(s) you want to your cart.
Go to checkout, and enter your shipping information, including your name, address, and preferred shipping method.
Choose your payment method and enter your payment information with Klarna.
Review your order details and make sure everything is correct.
Click “Place Order” to complete your purchase. You will receive an order confirmation email.

If you need assistance during the ordering process, please contact our customer service. Happy shopping!

Can I cancel or modify my order after it has been placed?

If you want to change or cancel an order please contact our customer service team via email at info@mikaelawrange.se.

What is your return policy?

If you wish to return an item, you may do so within 20 days of the purchase date. The item must be in its original condition, unused, and in its original packaging. To initiate a return, please contact our customer service team by email and provide your order number and the reason for the return. Once your request has been approved, we will provide you with instructions on how to proceed with the return.

Upon receipt of the returned item, we will inspect it to ensure that it meets our return policy criteria. Once approved, we will issue a refund to the original form of payment via Klarna. Please note that shipping fees are non-refundable, and any returns made outside the 20-day window will not be accepted.

What is the warranty or guarantee on your products?

We offer a one-year limited warranty on all jewelry items sold on our webshop. This warranty covers defects in materials under normal use. If you notice any defects in your jewelry item within one year of purchase, please contact our customer service team by email and provide your order number and a detailed description of the defect with a picture.

If the defect is covered under the warranty, we will repair or replace the item free of charge. If the item cannot be repaired or replaced, we will issue a refund for the purchase price of the item. This warranty does not cover damage caused by misuse, accidents, or normal wear and tear. It also does not cover damage caused by exposure to harsh chemicals or environments, such as chlorine, salt water, or perfumes.

Proof of purchase is required for all warranty claims.

Thank you for choosing our jewelry webshop. If you have any questions or concerns regarding our warranty, please do not hesitate to contact our customer service.

How can I contact customer service?

We want to ensure that our customers have a smooth and enjoyable shopping experience at our webshop. If you have any questions or concerns about our products, shipping, or any other issue related to your purchase, contact our customer service team via email at info@mikaelawrange.se.

Shipping

What is your shipping policy?

All orders are processed and shipped within 1-3 business days. Please note that shipping times may vary depending on your location. Our shipping rate is 39SEK.

Do you offer international shipping?

We do not offer international shipping at the moment.

Can I track my order?

No. Once you receive a shipping confirmation email, please allow 5 business days for your order to arrive. If your order has not arrived after this time, please contact our customer service for assistance. Please note that tracking information is not available for our standard shipping method.

GDPR & Privacy Policy

Is my personal information secure on your website?

We take your privacy seriously and comply with the General Data Protection Regulation (GDPR). This means that we collect and use your personal data only for legitimate business purposes, such as fulfilling your orders or providing you with information about our products and services. We do not sell or share your personal data with third parties for marketing purposes.

We are transparent about the personal data we collect, why we collect it, and how we use it. You have the right to access and control your personal data at any time, and we take appropriate measures to ensure the security and confidentiality of your personal data. In the event of a data breach, we will notify you and the relevant authorities promptly.

If you have any questions or concerns about our GDPR compliance or your personal data, please contact our customer service team. Thank you for trusting us with your information, and we are committed to providing you with a safe and secure shopping experience.

What is your privacy policy?

We are committed to protecting your privacy and personal information. Here’s how we collect, use, and safeguard your information:

Information we collect: When you make a purchase, we collect your name, billing and shipping address, email address, phone number, and payment information. We also use cookies and other tracking technologies to personalize your shopping experience and improve our website’s functionality.

How we use your information: We use your information to process and fulfill your orders, communicate with you about our products and services, and personalize your shopping experience. We also use it to improve our website and marketing efforts, prevent fraud, and comply with legal obligations.

How we protect your information: We use secure servers and encryption technology to safeguard your information. We never sell or share your personal information with third parties for marketing purposes.

Your rights: You have the right to access and control your personal information, including the right to request access, correction, or deletion of your information. You may also object to the processing of your information or request a restriction of processing. For any questions or concerns about our privacy policy, please contact our customer service team.

Updates to this policy: We may update our privacy policy from time to time to reflect changes in our business practices or legal requirements. We will notify you of any material changes and obtain your consent if required by law.

Thank you for choosing our webshop. If you have any questions or concerns about your personal information or our privacy policy, please contact us.